Terms & Conditions

The terms governing your use of ariyorlux.com and any custody relationship with Ariyor S.A.

1. Acceptance of Terms

By accessing the Ariyor website (ariyorlux.com), submitting an application, or holding an account with Ariyor S.A. ("Ariyor"), you agree to be bound by these Terms & Conditions. If you do not accept any provision, you must not use our services.

For members, these Terms work alongside the separate Custody Agreement signed during onboarding. Where the two conflict, the Custody Agreement governs the custody relationship; these Terms govern your use of the website and digital services.

2. Definitions

3. Eligibility

Ariyor accepts applications from:

• Natural persons aged 18 or over, resident in the EU, UK, Switzerland, Monaco, or other jurisdictions where Ariyor is lawfully able to provide services.
• Companies, trusts, foundations, and family offices established in eligible jurisdictions.

We reserve the right to decline any application without giving reasons. We do not accept applications from US persons (as defined under FATCA), persons subject to international sanctions, or politically exposed persons (PEPs) without enhanced due diligence.

4. Custody Service

4.1 Allocated Holdings

All metals held by Ariyor on behalf of members are stored on a fully allocated basis. Each bar is assigned to one specific member by serial number, recorded in our ledger and the independent auditor's records, and stored in a numbered vault compartment dedicated to that member.

Allocated holdings are the legal property of the member and do not form part of Ariyor's balance sheet. In the event of Ariyor's insolvency, allocated holdings would be returned to members directly and are not subject to claims by Ariyor's creditors.

4.2 Standards

We accept and hold only metals meeting these specifications:

• Gold of 999.9‰ fineness or higher
• Silver of 999‰ fineness or higher
• Platinum of 999.5‰ fineness or higher
• Palladium of 999.5‰ fineness or higher
• Bars from refineries on the LBMA Good Delivery List, accompanied by Certificate of Origin

4.3 Audit

The vault is audited four times per year by an independent external assayer appointed by Ariyor. Audit reports are made available to members on request. Ariyor bears the full cost of audits.

5. Transactions

5.1 Pricing

Buy and sell prices are quoted in EUR with reference to the most recent LBMA Fix, plus a transparent dealer spread that is shown on every transaction confirmation before execution. Prices are valid for the brief window indicated on the quote (typically 30 to 60 seconds during market hours).

5.2 Settlement

Purchases settle within one to two Luxembourg business days following confirmation. Sale proceeds are remitted to the member's nominated bank account within two to three business days. Physical-bar withdrawals require 24 hours' notice for security scheduling.

5.3 Withdrawal

Members may withdraw their holdings at any time, subject to the notice period associated with their specific bars and account tier. Withdrawal options include:

• Physical collection at the Luxembourg vault
• Insured armoured-courier delivery to a designated address
• Cash settlement at the prevailing LBMA Fix

6. Fees

Standard fees are:

• Custody fee: 0.5% to 1.0% per annum on the average value of your holdings, billed quarterly, calculated daily.
• Intake assay fee: €25 per bar, charged once when a bar enters the vault.
• Dealer spread: Transparent and shown before each transaction.
• Withdrawal: Free for in-person collection. Armoured-courier delivery charged at cost (typically €150 to €500 within Europe).

We do not charge performance fees, inactivity fees, or unannounced surcharges. The complete fee schedule applicable to your account is set out in your Custody Agreement.

7. Member Obligations

Members agree to:

• Provide accurate and current information at onboarding and update it within 30 days of any change.
• Comply with all KYC, AML, and source-of-funds verification requirements.
• Use My Ariyor only for legitimate personal or business purposes.
• Keep their account credentials confidential. Members are responsible for all activity that occurs under their account.
• Notify Ariyor immediately of any suspected unauthorised access at vip@ariyorlux.com.

8. Liability

Ariyor's liability is limited to the value of your holdings at the time of loss, as covered by our insurance with Lloyd's of London. We are not liable for:

• Loss of expected profit or returns (precious metals do not pay returns; we make no representation of future price movements).
• Any consequential, indirect, or punitive damages.
• Interruptions to the website or dashboard caused by force majeure, third-party failures, or scheduled maintenance.
• Tax obligations arising from your holdings or transactions.

Nothing in these Terms limits Ariyor's liability for fraud, gross negligence, or any liability that cannot be limited or excluded under Luxembourg law.

9. Risk Disclosure

Holding precious metals is not without risk. The price of gold, silver, platinum, and palladium fluctuates and may decrease as well as increase. Past performance is not indicative of future results. Precious metals do not pay dividends, interest, or any income. We do not provide investment, tax, or legal advice. You should consult independent professional advisors before making any decision.

10. Termination

Either party may terminate the relationship with 30 days' written notice. On termination, all holdings will be returned to the member by their preferred withdrawal method. Ariyor may terminate immediately if a member breaches these Terms, fails to comply with regulatory requirements, or is sanctioned.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of the Grand Duchy of Luxembourg. Any dispute arising from these Terms or the custody relationship will be subject to the exclusive jurisdiction of the courts of Luxembourg City, except where mandatory consumer-protection law provides otherwise.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be notified to members by email at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the revised Terms.

13. Contact

For questions about these Terms:
Ariyor S.A.
21 Rue Glesener, L-1631 Luxembourg
vip@ariyorlux.com